Zubeni Store Refund & Return Policy

We want you to be 100% satisfied with your purchase.

Returns & Exchanges:

You can return or exchange your product within 14 days of receiving it if:

The item is defective or damaged.

You received the wrong item.

The item does not match its description.

Conditions:

Items must be unused, in original packaging, and with all tags.

Proof of purchase (order number or receipt) is required.

Return shipping costs are covered by the customer unless the item was faulty.

Refunds:

Once your return is received and inspected, we’ll process your refund to the original payment method or via M-Pesa within 3–7 working days.

To request a return:

Please contact us via WhatsApp or call:

• 📞 +254 [720389782]